Deliveries
The delivery costs depend on the order value.
The exact shipping costs will be calculated during the checkout process.
Since 1 January 2022, Brexit has resulted in a large number of changes for deliveries to and from the UK. Since most countries in the United Kingdom no longer belong to the European Union, numerous administrative acts have been required that make it difficult to freely trade goods between these countries of the United Kingdom and the European Union. Below are a number of questions and answers applicable to deliveries to and from countries in the European Union such as the Netherlands and Germany in combination and relationship with most countries of the United Kingdom.
Which countries across the UK have been affected by the Brexit changes:
- England
- Wales
- Scotland
- Northern Ireland
What are the delivery conditions under which we deliver.
The delivery condition we use are DAP (Delivered at Place). The seller (Bravour®) is responsible for the payment of the transport and bears all risks up to and including the time of delivery at the mentioned place. These costs will be passed on to the buyer. The transport costs, however, vary per product and will be invoiced to the buyer. You can see them as soon as the products are in the shopping cart.
The costs incurred in the port of destination are therefore also for the selling party.
The costs for customs clearance, customs costs, VAT and any after-transport are for the buyer.
What can I expect regarding the lead time of the order after shipment?
- For orders that can be sent as a parcelpost, a transit time of approximately 10 working days applies.
- For orders sent on a pallet, a transit time of 2 – 4 weeks applies.
Unfortunately, the ambiguities at transporters and customs, as well as the administrative pressure, are to blame for these long transit times.
Do I have to provide administrative papers for a pallet shipment?
Yes, the buyer must also fill in a declaration. This is a Power of Attorney and a Pricing Agreement.
You can download this document here:
Do I need a VAT number and an EORI number?
For deliveries on a pallet you need a VAT number and an EORI number. The customer must take care of this himself. Only companies and institutions that are exempt from VAT by the UK government do not need a VAT number, but they do need an EORI number.
Unfortunately, the consequences of the Brexit area huge step backwards in the area of free trade between the European Union and most of the countries of the United Kingdom. We do as much as possible to reduce costs and reduce lead times. However, due to anumber of causes that we do not control, it turns out to be difficult to deliver the performance that you are used to from us. Through this document, we hope to have informed you better about the situation we are all facing.
The time of delivery depends on when we received the order and the product type.
- Parcel shipment: if the order is received before 13.00 and the product is in stock, the order will be processed the same working day and in most cases delivered the next working day.
- Pallet shipment: if it is a pallet shipment, the delivery time may be 2 working days longer.
- If you have purchased a product on backorder or order, the expected delivery time will be displayed on the product page.
For accurate delivery dates, or to arrange them, please contact us.
You cannot choose a carrier yourself. We try to ship our products as well and efficiently as possible, so that the choice of the carrier depends entirely on the order and its size. We use the carriers DHL and UPS.
We also deliver daily orders with our own van(s).
Yes, we can deliver your order on a specific date. You cannot select this preference online yourself, please contact our customer service.
