Deliveries
Most of our products are shipped for free. If delivery costs are charged, you will see them specifically during the checkout after indicating the address where the goods should be shipped.
Since our products are shipped from within the European Union, specific conditions apply if the place of delivery is located outside the European Union.
Conditions for deliveries outside of the European Union
We ship goods outside the European Union under DAP (Delivered at Place) terms. This means that import duties, customs clearance, VAT and any potential costs after customs clearance must be paid by the recipient.
Do I need a VAT number and an EORI number?
Yes. For deliveries outside of the EU, we only accept orders from companies that can provide both a VAT number and a EORI number. Only government-exempt institutions are not required to provide a VAT number — however, an EORI number remains mandatory.
Do I have to provide administrative documents?
If any documentation is required for customs purposes, our team will always inform you in advance. We will guide you through the process to ensure the shipment can be cleared without delay.
What happens if the delivery is refused by the buyer?
If the buyer refuses the delivery or declines to pay the applicable import duties, VAT or fees, the shipment will be returned to us.
In such a situation, all resulting costs—such as initial and return shipping, customs penalties or fees, and restocking charges will be invoiced to the buyer. This policy is necessary due to the expenses incurred while the DAP terms are explicitly communicated to the buyer and accepted prior to the dispatch of goods.
What can I expect regarding the lead time of the order after shipment?
- For orders that can be sent as a parcelpost, a transit time of approximately 10 working days applies.
- For orders sent on a pallet, a transit time of 2 – 4 weeks applies.
Orders are shipped from Monday through Thursday. The delivery time depends on when we receive your order and the type of product:
- Parcel shipment: if your order is received before 1:00 PM and the product is in stock, it will be processed the same business day and in most cases delivered the next business day.
- Pallet shipment: for pallet orders, delivery may take 2 additional business days.
- If you have purchased a backordered or custom product, the expected delivery time is shown on the product page.
For an accurate delivery date or to arrange a specific delivery date, do not hesitate to contact us.
You cannot choose a carrier yourself. We try to ship our products as well and efficiently as possible, so that the choice of the carrier depends entirely on the order and its size. We use the carriers DHL and UPS.
We also deliver daily orders with our own van(s).
Yes, we can deliver your order on a specific date. You cannot select this preference online yourself, please contact our customer service.
